PLEASE NOTE COVID-19 MAY BE CAUSING SHIPPING DELAYS WITH OUR COURIERS. WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS OR DISRUPTIONS.

We cannot guarantee that you will receive your package within the expected time frame as estimated delivery dates are used as a guide only. We can also not be held responsible for any delays, missing, lost or stolen packages sent by our couriers. If there is an issue with your delivery please contact your courier service directly.

Service	Cost	EXPECTED ARRIVAL (after order is processed)
United States: USPS First Class	As stated at checkout	2–10 Business Days

 

All items on PatCooks.com are shipped from our warehouse on a bi-weekly basis. Orders will ship within 2-3 business days, but may ship sooner. During high volume sales periods it may take 5-7 business days to ship. Thanks for your patience with our growing brand!

Please note that we do not ship on Saturdays, Sundays, or Holidays.

If a package has been delivered to the shipping address that you provided at checkout, we are not responsible if that package is lost or stolen after delivery. We understand that having a package taken from your porch is frustrating. But it must be your responsibility to know typical delivery times of postal workers in your neighborhood, and make sure someone is home to receive the package.

Please choose the right shipping method if you have concerns of package theft or loss. Our standard Shipping option is provided by USPS, which does not include comprehensive insurance or signature confirmation. If you would like these safeguards added to your shipment, we suggest choosing Priority at checkout.

If your package is lost in transit (very rare) this is the carrier's responsibility. In this case you may reach out to USPS directly for assistance. If your package was insured, send us an email right away at pat@patcooks.com and we can file a claim.

Pre-Order Items

If you order a pre-order item and another product (non-preorder) we will ship the in-stock item in accordance with our shipping policy (within 2-3 days of order) and will ship the pre-order item when it is in stock.

We will authorize and capture the full transaction payment at the time of order.