Refund policy

Returns and refunds

We want you to feel good about your Pat Cooks order. As a small business, we do our best to make every order right and are always happy to help.

You may request a return within 14 days of delivery. To be eligible, the item must be unused, in its original condition, and in its original packaging.

Start a return

Email pat@patcooks.com with your order number and the reason for your return. Please wait for return instructions before sending anything back.

Change-of-mind returns

For returns that are not related to damage, a defect, or an incorrect item, the customer is responsible for return shipping. Original shipping charges are non-refundable. We recommend using a trackable shipping service, because we cannot guarantee that a returned package will reach us.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, email pat@patcooks.com within 14 days of delivery with your order number and a photo of the issue. We will work with you directly. If a return is needed, Pat Cooks will cover the return shipping and you may choose a replacement or a full refund.

Refunds

Once an eligible return is received and inspected, we will let you know whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order changes and cancellations

If you need to change or cancel an order, email us as soon as possible. Once an order has shipped, it cannot be canceled. Customers are responsible for providing a complete and accurate delivery address.

Questions? Email pat@patcooks.com. We are a small business and will do our best to help.

Are the silicone spatulas non-toxic?

Yes! Our silicone spatulas are made from food-safe, FDA-approved materials. They’re free from BPA, BPS, and phthalates, so you can cook with confidence.

Are wooden spatulas safe for nonstick pans?

Yes! Both the wood and silicone spatulas are gentle on non-stick surfaces and won’t scratch or damage the coating. In fact, silicone and wooden utensils are recommended for non-stick cookware because they’re soft and protective compared to metal tools.

How do I clean my wooden spatula?

Hand-wash, dry, and oil—three simple steps:

Quick hand-wash Rinse the spatula under warm water, add a drop of mild dish soap, and scrub with a soft sponge or dishcloth. Skip abrasive scrubbers—they rough up the grain.

Towel-dry right away Wood soaks up water if it sits wet. Pat the spatula completely dry, then let it finish air-drying upright or on a rack (never flat on a damp counter).

Oil occasionally When the surface looks dull or feels “thirsty,” rub in a thin coat of food-grade mineral oil or a beeswax-based board cream. Wipe off excess and let it cure overnight. This step seals the pores, helps repel stains, and keeps the wood from cracking.

What to avoid

Dishwashers & soaking: Prolonged heat and moisture can warp or split wood. Harsh detergents or bleach: They strip the natural oils and leave the wood brittle.
Resting on a hot pan’s rim: Direct, sustained heat can scorch or warp the handle.

Follow these basics and your wooden spatula will stay smooth, sanitary, and ready for years of sautéing.

Will the wood spatulas absorb flavors or smells?

Not Pat the Spatula's style! Pat's eco-friendly beechwood body has a tight grain that helps keep funky odors and flavors from sticking around. So go ahead—whip up garlicky pastas, spicy stir-fries, or sweet caramel. I’ll stay fresh and ready for whatever’s next. Just give me a good hand wash and let me dry out between adventures.

If you do notice a scent

1. Lemon-salt scrub – Cut a lemon, sprinkle coarse salt on the spatula, and rub. The mild acid + abrasion lifts any surface oils.

2. Rinse & dry – Wash with warm water, mild soap, towel-dry thoroughly, and stand it upright to finish air-drying.

3. Refresh with oil – When dry, wipe on a thin coat of food-grade mineral oil. This resets the odor barrier and keeps the wood from drying out. Do this occasionally (or after especially pungent dishes), and your spatula will stay smell-free for years of everyday cooking.

Can I use it for hot foods?

Yes—Pat can handle the heat. Silicone is heat-resistant up to 450°F, and wood stays naturally cool, so both are ready for whatever’s happening on your stovetop.

How long will the spatula last?

These are built to last—not replace. With proper care, both the wood and silicone spatulas can hold up for years of everyday cooking. The high-quality materials are designed to resist warping, cracking, and wear, so you’re not constantly swapping them out like cheaper alternatives.